Definitions
For the purposes of this Privacy Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Privacy Policy) refers to CROP GROWTH SDN.BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the CROP GROWTH SDN.BHD. website, accessible from crpgrow.com.
- “You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- “Personal Data” refers to information that can identify You directly or indirectly.
- “Website” refers to crpgrow.com.
Information We Collect
When You use Our Service, place an Order, create an account or contact Us, We may collect information such as:
- Name
- Email address
- Phone number
- Billing and delivery address
- Order and purchase information
- Payment-related information
- Account information
- Information You provide when contacting Us
- Technical information such as IP address, browser type and device information
We only collect information that is reasonably necessary to provide and improve Our Service.
How We Use Your Information
We may use Your information to:
- Process and fulfill Your Orders.
- Process payments and provide order-related services.
- Arrange delivery of purchased Goods.
- Communicate with You regarding Your Orders.
- Respond to enquiries and provide customer support.
- Manage Your customer account.
- Improve Our website, products and services.
- Send relevant updates, promotions or marketing communications where permitted.
- Detect and prevent fraud, abuse or unauthorized activity.
- Comply with applicable laws and legal obligations.
WooCommerce and Online Orders
Our website uses WooCommerce to provide e-commerce functionality. Information provided when You place an Order may be processed through Our website and relevant service providers to complete the transaction, payment and delivery.
We only use such information for legitimate business and service purposes.
Payment Information
Payments may be processed through third-party payment providers.
We do not intend to store complete payment card details on Our website unless specifically required and securely supported by the relevant payment system.
Payment providers may collect and process payment information according to their own privacy policies and terms.
Cookies
Our website may use cookies and similar technologies to improve functionality, remember preferences, maintain shopping cart information, understand website usage and improve the user experience.
You may configure Your browser to refuse or restrict cookies. However, disabling certain cookies may affect some features of the website, including shopping and checkout functionality.
Sharing of Information
We may share necessary information with trusted third-party service providers where required to operate Our business and provide Our services.
These may include:
- Payment service providers
- Courier and delivery providers
- Website hosting and technical service providers
- E-commerce and website service providers
- Professional advisers where necessary
- Government authorities or law enforcement where legally required
We do not sell or rent Your personal information to third parties for their own marketing purposes.
Data Security
We take reasonable measures to protect Your Personal Data against unauthorized access, misuse, alteration, disclosure or loss.
However, no method of transmission or electronic storage is completely secure, and We cannot guarantee absolute security of information transmitted through the Internet.
Data Retention
We retain Personal Data only for as long as reasonably necessary to provide Our services, process Orders, maintain business records, resolve disputes, comply with legal obligations and protect Our legitimate business interests.
When information is no longer required, We may securely delete or anonymize it where appropriate.
Your Rights
Subject to applicable laws, You may have rights regarding Your Personal Data, including the right to request access to, correction of or other information about the Personal Data We hold about You.
If You would like to make a privacy-related request, please contact Us using the information provided below.
Third-Party Links
Our Service may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of any third-party website You visit.
Children’s Privacy
Our Service is not intended to knowingly collect Personal Data from children without appropriate consent where required by applicable law.
If We become aware that Personal Data has been collected from a child in circumstances where it should not have been collected, We will take reasonable steps to address the situation.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to Our business, services, technology or applicable legal requirements.
Any updates will be published on this page. You are encouraged to review this Privacy Policy periodically.
Contact Us
If You have any questions, requests or concerns regarding this Privacy Policy or the handling of Your Personal Data, please contact Us:
CROP GROWTH SDN.BHD.
Website: crpgrow.com
Email: crop_growth@outlook.com
Phone: 011-2075 5213
Business Hours: Monday–Friday, 9:00 AM–6:00 PM
Address: NO.33B, JALAN BANDAR CEMERLANG 1, BANDAR CEMERLANG, 81800 ULU TIRAM JOHOR